At Funtasysexdoll, We strive to do our best with every order and every service we provide. Avoid any disputes regarding refunds, so please read our refund policy carefully.

Order processing will be started within 24 hours upon receiving your order. Once the doll enters production, it cannot be canceled.

Within 2 hours – 100% Refund (Bank May Charge Transaction Fee, usually 3%-4% which we cannot control.)

Winthin 24 hours – 80% Refund

Orders with custom options added are non-refundable and cannot be canceled.

Please ensure that the shipping information you provide is accurate. Orders that are returned to us as undeliverable due to wrong info will be subject to a 20% handling charge and will not be eligible for a refund.

1.Local Warehouse-Item Ready In-Stock Dolls

Please note that dolls from the US Warehouse can only be shipped to the US mainland,dolls from the EU Warehouse can only be shipped to EU countries

If a user mistakenly places an order under the wrong warehouse due to different regions, we would be happy to coordinate with the local warehouse to see if they also have the doll. If not, we offer two solutions:
① Selecting another doll with available inventory from the correct warehouse for shipping.
② Refund; we can support a 100% refund (usually banks charge around 3%-4% transaction fee, which we can not control

Once an order has been shipped, cancellations are not accepted. If an order is canceled, the customer is responsible for all shipping and return costs, as well as any damage caused by damaged packaging. Please consider carefully before placing your order.

2.refunds Policy for Factory orders

①When you receive your order, please record an unboxing video and keep it as evidence, including the shipping label and tracking number on the package. If you meet any issues, please contact our customer service

② If there is any damage, please provide photos and videos of the damaged doll, as well as photos and videos of the packaging.

③ If it is confirmed to be a quality issue, we will provide a feasible solution until the issue is resolved to your satisfaction.